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Case study

Viewpoint - apps for desktop, Android, iOS and Windows

Viewpoint works internationally with child and adult social care services, helping to improve the engagement of those in care, in how their care is provided.

Viewpoint iPad app
Viewpoint iPad app
Viewpoint iPad app


We were asked to develop a series of applications that would work across all popular mobile devices. Apps would deliver questions and store feedback in both offline and online modes.

The applications needed to be engaging to encourage users to complete the series of questions, and they had to offer a high level of accessibility for any visually or learning-impaired users.



Our apps deliver a fully interactive questionnaire, a version which includes symbols for questions and answers for those with learning difficulties and a Lite version with limited graphics for locations, particularly in remote Australian regions, with poor Internet access.

To encourage end-user engagement, the full version includes background images and animated characters who appear to be speaking if a user asks for a question to be read aloud.

To improve accessibility, questionnaires include text to speech for those respondents with reading difficulties. The app will read aloud any text on the page, including the question and each response. There is also a control panel within each app which allows users to change the character displayed, to change colours and to record notes.

Other functionality includes the ability to exit a questionnaire at any point and resume later at the same place, for specific backgrounds and characters to be assigned for each individual user, and a text messaging service that enables Viewpoint to send an SMS message to ask a user to complete a questionnaire.

Key technology

Our clients

Our clients were very impressed. They said how much they liked the design, layout and accessibility of the different media. So thanks again for your help - this product is looking really good.

Let's talk

If you'd like a coffee and a chat to see how we can help your business, please call us on 01285 643496 or email Rob Caston: